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📈 Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions

Intercom launches Fin Apex 1.0, a custom AI model that outperforms GPT-5.4 and Claude Sonnet 4.6 in customer service resolution rates, achieving 73.1% success.

🔗 https://venturebeat.com/technology/intercoms-new-post-trained-fin-apex-1-0-beats-gpt-5-4-and-claude-sonnet-4-6